Return Policy

30-Day Refund Policy for Heady Glass & Non-Smoking Art

At High Maintenance Art, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your heady glass or non-smoking art item, we offer a 30-day refund policy. Please review the following guidelines:

• Eligibility for Refunds:

  • You can request a refund within 30 days from the date of purchase.

  • The item must be in its original condition, unused, and undamaged. It should also include any original packaging, tags, and accessories (if applicable).

• How to Request a Refund:

  • To initiate a refund, please contact us via email at [your email address] with your order number and details about the item.

  • We will provide you with instructions on how to return the product.

• Return Shipping:

  • The customer is responsible for paying for the return shipping costs unless the item is damaged or defective.

  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure your return is safely received.

• Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method within 7-10 business days.

  • Original shipping fees are non-refundable.

• Non-Refundable Items:

  • Custom-made or personalized items cannot be returned or refunded unless they are defective.
     

All Sales Are Final Policy for Smoking Pipes

Due to the nature of smoking pipes and related products, all sales are final for these items. We do not accept returns, exchanges, or refunds on smoking pipes once they are purchased. Please carefully review your order before completing your purchase.

• No Returns or Exchanges:

  • Once your smoking pipe purchase is complete, it cannot be returned, exchanged, or refunded, regardless of the condition.

  • This policy is in place to ensure the safety and quality of our products and to maintain health and hygiene standards.

• Defective or Damaged Items:

  • If your smoking pipe arrives damaged or defective, please contact us immediately at [your email address]. We will assess the issue and, if appropriate, offer a replacement or refund.

We encourage all customers to thoroughly inspect product details, measurements, and specifications before making a purchase.